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Privacy Statement

  1. PRIVACY STATEMENT

    1. This Privacy Statement explains how DC Online collects, processes and uses information about you. We are the operator of this website, and a provider of a range of services thereto. We provide a platform where we may list offers for local services, goods and travel which are made available by us. This Privacy Statement applies to information we collect through our website, mobile application, electronic communications or services or other websites we offer and that link to or specifically reference the applicability of this Privacy Statement.
    2. We will routinely update this Privacy Statement to clarify our practices and to reflect new or different privacy practices, such as when we add new services, functionality, or features to the Site. If we make any material changes we will notify you, either by email (sent to the email address specified in your account), by means of a notice on the Site, or otherwise.
    3. We have agreed to notify you of the following when collecting your personal information:
      1. the information being collected and the source from which it is collected when collected from another person;
      2. our name and address;
      3. the purpose for which the information is being collected;
      4. whether or not the supply of information by yourself is mandatory or voluntary;
      5. the consequences of a failure to provide the requisite information;
      6. any particular law authorizing or requiring the collection of the information;
      7. whether we intend to transfer the information to a third country or international organization and the level of protection afforded to the information by the said third country or international organization;
      8. Any further information such as:
        1. the recipient of the information or with whom the information may be shared;
        2. the nature and category of the information;
        3. your right of access to and the right to rectify that information;
        4. your right to object to the processing of your personal information;
        5. and the right to lodge a complaint with the Information Regulator and the contact details of the Information Regulator.
  1. COOKIES.

    1. A Cookie is a small data file that your browser writes to your own computer’s hard drive in order to remember certain information and is linked to some personally identifiable information while on our site. Cookies are used to store your handle and password so that you don’t need to type these each time you log in, thereby saving time whilst on our site. If you reject cookies, you may still browse our site. However, in order to log in and purchase or sell, cookies are required to be turned on.
  2. LOG FILES.

    1. We collect statistical information about you from page hits. Every page, image or cgi program requested by your browser from our servers is logged in a log file, which also collects the following information: your remote IP address, the referring HTML page, and the type of browser and computer that you are using. We use IP addresses to analyze trends, administer our site, track your movements, and gather broad demographic information for aggregate use. The statistical information we gather is used internally for marketing analysis. This information and IP addresses are not linked to personally identifiable information.
  3. EXTERNAL LINKS.

    1. This website contains links to other sites. Please be aware that we are not responsible for the privacy practices or content of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this site.
  4. LINKS TO AND FROM OTHER SITES.

    1. Where the Site contains links to third-party sites and to resources provided by third parties, those third-party sites are merely linked to provide information only and are solely for your convenience. We have no control over, do not accept, and we assume no responsibility for those third-party sites or for the content or products of third party sites (including relating to social networking sites such as Facebook) and we accept no responsibility for any loss or damage that may arise from your use of them. If you decide to access any of the third-party sites linked to the Site, you do so entirely at your own risk.
  5. ADVERTISEMENTS.

    1. Any advertisements may be delivered on our behalf by a third-party advertising company, which may, on our behalf, place or recognize a unique "cookie" on your browser. If you would like more information about this practice and to know your choices about not having this information used by any company, see our Privacy Statement.
  6. SITE AND SERVICES UPDATES.

    1. We also send you site and service announcement updates. You are not able to un-subscribe from these because they contain important information about our site and our services.
  7. ANTI-SPAM POLICY.

    1. DC Online is committed to permission-based email marketing practices and has established this no-tolerance Anti-Spam Policy. DC Online may update this policy and provide notice of any changes on its home page. Your use of the Site constitutes your acceptance of the terms and conditions of our Anti-Spam Policy. If you believe that you have received Spam connected to DC Online in any way, send a complaint including the unsolicited email, to [email protected]. You may also provide any other information that you believe may help a DC Online investigation. DC Online does not investigate or take any action based on anonymous Spam complaints.
  8. SITUATIONS IN WHICH WE COLLECT INFORMATION

    1. We may collect and retain the following information from and about you and your business if you interact with us through the Site:
      1. your email address and Site password;
      2. your payment details, billing and delivery addresses;
      3. your phone numbers;
      4. your location, browser type and operating system, website browsing patterns (e.g., through cookies) and purchase history; and
      5. other information you actively submit to us or we can determine about you based on your interactions with our Site and services.
    2. You may interact with us, for example, if you:
      1. register, subscribe, authorize the transfer of, or create an account with us;
      2. open or respond to emails;
      3. provide information to enroll or participate in programs provided on behalf of your consent or as necessary to provide services you have requested;
      4. visit any page online that displays our ads or content;
      5. purchase products or services on or through the Site;
      6. interact or connect with or link to the Site via integrated social networking tools; and
      7. post comments to the Site.
  9. HOW WE USE INFORMATION

    1. We process personal data for the following purposes:
      1. Operate, maintain and improve the Site;
      2. Provide you with personalized direct marketing initiatives via email and direct marketing offers, including outside of business hours;
      3. Facilitate and process orders – for example, for vouchers and other goods and services;
      4. Determine your eligibility for certain types of offers, products or services that may be of interest to you, and analyze advertising effectiveness;
      5. Answer your questions and respond to your requests;
      6. To establish and analyze individual and group profiles and customer behavior.
      7. Communicate and provide additional information that may be of interest to you about us and our business partners;
      8. Send you reminders, technical notices, updates, security alerts, support and administrative messages, service bulletins, marketing messages, and requested information, including on behalf of business partners;
      9. Administer rewards, surveys, sweepstakes, contests, or other promotional activities or events;
      10. Manage our everyday business needs, such as administration of the Site, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Use or to comply with the law;
      11. Comply with our legal obligations, resolve disputes, and enforce our agreements:
        1. Allow you to apply for a job, post a video or sign up for special offers from merchants and other business partners through the Site; and to
        2. Enhance other information we have about you to help us better understand you, determine your interests and provide you with more relevant and compelling services.
  10. WHEN AND WHY WE DISCLOSE INFORMATION

    1. We are not in the business of selling or renting personal data. We will not share your personal data, except as follows:
      1. with affiliated and unaffiliated service providers within and outside of South Africa, including, without limitation, DC Online, to provide services for us, subject to strict contractual obligations to protect your personal data and process it on our behalf and under our control only;
      2. to report or collect on debts owed to us or other logistics partners;
      3. in case of a merger, acquisition or reorganization with a purchaser of our company or all or substantially all of our assets;
      4. to comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions;
      5. to combat fraud or criminal< activity, and to protect our rights or those of our affiliates, business partners and users, or as part of legal proceedings affecting DC Online;
      6. in response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts, or
      7. with your consent or as otherwise required or permitted by law.
    2. We encourage business partners to adopt and post privacy policies. However, while we share personal data with business partners only for the above-mentioned purposes, their subsequent processing and use of personal data obtained through DC Online is governed by their own privacy policies and practices and not subject to our control.
  11. YOUR CHOICES WHEN USING THE SITE

    1. You can manage the types of personal data you provide to us and can limit how we communicate with you.
    2. You can manage your email and notice preferences by logging into your account through the Site or by adjusting the settings in our mobile application. You can also manage your subscriptions by following subscription management instructions contained in any commercial emails that we send you. You may choose to subscribe to some types of messages, and may choose not to subscribe to, or to unsubscribe from, others. You may update your subscription preferences at any time. Please note that even if you decide not to subscribe to, or to unsubscribe, from promotional email messages, we may still need to contact you with important transactional information related to your account and your purchases. For example, even if you have unsubscribed from our promotional email messages, we will still send you confirmations when you make purchases on the Site.
    3. You may manage how your browser handles cookies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. Please refer to our Cookies Policy for more information. You may also manage how your mobile device and mobile browser share information on and about your devices with us, as well as how your mobile browser handles cookies by adjusting the privacy and security settings on your mobile device. Please refer to instructions provided by your mobile service provider and the manufacturer of your device to learn how to adjust your settings.
    4. You may also manage the sharing of certain personal data with us when you connect with us through social networking platforms or applications.
    5. If you register for customized email newsletters containing offers for certain type of goods, we will work to make information more relevant for you and customize newsletters based on information you share with us, your location, website browsing preferences (for example, through cookies), purchase history or based on other attributes of your relationship with us. You can reject and delete cookies and unsubscribe from newsletters at any time by clicking links in each newsletter that you wish to unsubscribe from.
  12. SECURITY OF PERSONAL DATA.

    1. We have implemented an information security program that contains administrative, technical and physical controls that are designed to safeguard your personal data, including industry-standard encryption technology.
  13. YOUR RIGHTS IN RELATION TO PERSONAL DATA & CONTACT US

    1. You can access, update, rectify, and delete your information you provided to us in your profile by logging into your account or sending us an email at [email protected]. Keeping your personal data current helps ensure that we can respect your preferences and offer you the goods and services that are most relevant to you.
    2. In accordance with applicable law, you may (i) request access to any other personal data we hold about you and request that it be updated, rectified, deleted or blocked, (ii) request that we refrain from further use of any personal data we hold about you, and (iii) object to our creation of user profiles about you. If you have any questions or comments about our privacy practices or this Privacy Statement, if you want to make use of any of the above rights, or other rights that you may have in relation to your personal data if you wish to close your DC Online account or if you have other questions or requests, please email us at [email protected]. You can also reach us via postal mail at the following address:
      Viscount Office Park, Unit 1, Block C, No. 8, Viscount Road, No. 8 Viscount Road,
      Bedfordview, Johannesburg 2008 South Africa
    3. While we are ready to assist you in managing your subscriptions, closing your account, and removing your active profile, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous purchases on the Site for financial reporting and compliance reasons.
  14. RETENTION OF PERSONAL DATA.

    1. We will retain your personal data for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
  15. SOCIAL SITE FEATURES.

    1. The Site may contain connections to areas where you may be able to publicly post information, communicate with others such as discussion boards or blogs, review products and merchants, and otherwise submit your own original content. Prior to posting in these areas, please read our Terms of Use carefully. All the information you post may be accessible to anyone with Internet access, and any information you include in your posting may be read, collected, and used by others. For example, if you post your email address along with a public restaurant review, you may receive unsolicited messages from other parties.
  16. CONNECTING THROUGH SOCIAL NETWORKS.

    We offer social networking users the opportunity to interact with friends and to share on social networks. If you are logged into both the Site and a social network, when you use the Site’s social networking connection functions, you may connect your social network account with your DC Online account (this happens automatically, if the email addresses match). If the email addresses do not match, we ask you if you want to link them and you must validate that you control the accounts. If you are already logged into the Site but not logged into your social network site, when you use the Site’s social network connection functions, you will be prompted to enter your social network website credentials or to sign up for the social network.
    1. If you are not currently registered as a DC Online user and you use the Site’s social network connection functions, you will first be asked to enter your social network credentials and then be given the option to register and join DC Online. Once you register with us and connect with the social network, you will be able to automatically post recent DC Online activity back to your social network. Please refer to the privacy settings in your social network account to manage the data that is shared through your account.
    2. By using the Site’s social network connection function, you will grant us permission to access all of the elements of your social network profile information that you have made available to be shared (as per the settings chosen by you in your social network profile) and to use it in accordance with the social network’s terms of use and this Privacy Statement.
  17. PRIVACY PRACTICES OF THIRD PARTIES.

    1. This Privacy Statement only addresses the collection, processing and use (including disclosure) of information by us through your interaction with the Site. Other websites that may be accessible through links from the Site may have their own privacy statements and personal information collection, processing, use, and disclosure practices. Our business partners may also have their own privacy statements. We encourage you to familiarize yourself with the privacy statements provided by these other parties prior to providing them with information or taking advantage of a sponsored offer or promotion.
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